Virtual receptionist for service businesses
Every call answered. Even when you're up on a roof.
Covered Caller builds a phone receptionist that answers as your business, takes down every detail, books the job, flags emergencies, and sends you the summary. Built around your trade, your rules, and your voice.
Tell Riley your business name and Riley will answer as you.
New job booked
- Customer
- Dana Morris
- Address
- 42 Elm St
- Issue
- Ceiling leak, basement
- Priority
- URGENT
- Booked
- Tomorrow 8:00 AM
- Owner
- ALERTED
Sample call · example business
You can't answer the phone with a torch in your hand. When a call hits voicemail, most people don't leave a message. They call the next company.
- Missed calls on the job
- No one to answer after 5
- Busy seasons that bury the phone
How it works
Up and running in three steps
Tell Mike about your business
A quick call about your services, hours, service area, and how you want calls handled.
Mike builds your receptionist
Your business name, your scripts, your emergency rules, your booking rules, and a voice that fits your brand.
Forward your calls
Keep your number. Send calls over when you're busy, after hours, or all the time. You get a summary of every call.
What it does
A front desk that never takes a day off
Pick what your business needs. Every receptionist is set up around how you already work.
After hours and weekends
Answers every call day or night, holidays included.
Job site call catcher
Picks up when the crew is on a roof, under a sink, or on the road.
Emergency flagging
Leaks, no heat, flooding, and lockouts get flagged so you hear about them right away.
Books appointments
Offers open times and books, confirms, or reschedules right on your calendar.
Takes down every detail
Spells back names, reads numbers back digit by digit, and gets the address and the job.
Call summaries
A summary of every call lands in your texts or email right after it ends.
Live transfer
Sends callers to you or a team member during the hours and rules you set.
Follow up calls
Appointment reminders, review requests, and seasonal check ins like furnace tune ups.
Staff line
Your team can call in to confirm job addresses, schedules, and details.
Busy season overflow
Handles more than one call at a time, so nobody waits on hold during storm season.
French and more
Can be set up to answer in more than one language.
Fully custom
Your name, your voice, your scripts, and what it should and should never say.
Works with your tools
Connects to the job, scheduling, or customer software you already use.
Recorded and transcribed
Nothing gets lost, and you can see exactly what your customers ask.
Try it yourself
Hear it for yourself.
289-272-8878Call and tell Riley your business name. Pretend you're a customer. Ask a tough question. Book a job.
Built for your trade
If your phone rings while you work, this is for you
- Roofing
- HVAC
- Plumbing
- Electrical
- Landscaping and lawn care
- Garage doors
- Auto repair
- Pest control
- Snow removal
- Locksmiths
- Cleaning
- Renovations
Don't see yours? If your business runs on phone calls, it works for you.
Founding clients get a big discount on setup and a locked monthly rate. I build and tune every receptionist myself, and you deal with me directly.
Mike StringerFounder, Burlington, Ontario
FAQ
Straight answers
Is Riley a real person?
No. Riley is a virtual receptionist, and it will say so honestly if a caller asks. The difference is it's built only for your business, it never misses a call, and a real person on your team always follows up.
Will it sound like a robot?
No. Call the sample line and judge for yourself. It talks naturally, lets callers finish, and handles interruptions.
Do I need a new phone number?
No. You keep your number and forward calls when you want coverage.
What happens when I'm free to answer?
You answer like normal. You choose when calls forward over, like after hours, after a few rings, or when you're busy.
Can I change what it says?
Yes. Your hours, services, rules, and scripts can be updated any time.
How long does setup take?
Most setups take a few days once we've talked through your business.
What does it cost?
It depends on how much your setup needs. Founding clients get the lowest rate I'll ever offer. Book a quick call and I'll give you a straight number.
Get started
Want one for your business?
Leave your details and Mike will call you, usually the same day.